Customer Service & Finance Coordinator

Hayley Dexis has an exciting opportunity available for an experienced Customer Service & Finance Coordinator to join our well-established and experienced team based at our rail branch in Oldbury. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits.

Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK.  With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the Customer Service & Finance Coordinator role:

The Customer Service & Finance Coordinator plays a central role in delivering a best in class customer experience while supporting the financial accuracy and integrity of the Rail division’s operations. This blended position focuses primarily on customer service, supported by key finance and administrative duties (30%) to ensure smooth transactional processes, timely resolution of customer queries, and consistent, high-quality service delivery.

You will work collaboratively with both customers and internal departments, helping to strengthen relationships, resolve issues, maintain financial accuracy, and contribute to continuous improvement across the business.

Working Hours: 40 hours per week Monday to Friday.

Key responsibilities as our Customer Service & Finance Coordinator:

Customer Service (Primary)

• Manage daily inbound and outbound calls and monitor the customer service mailbox.
• Support customer enquiries, ensuring ownership, prompt resolution, and professional communication.
• Build strong rapport with customers, establishing credibility and trust through proactive service and solution delivery.
• Identify customer needs and provide appropriate product, service, and order solutions.
• Manage daily open orders, ensuring on‑time delivery with proactive updates to customers.
• Coordinate aftersales support, including proof of deliveries, returns, credits, and general service queries.
• Monitor customer stock levels (TLR management), analysing trends and supporting proactive stock management.
• Assist with vending management activities.
• Produce and distribute customer‑focused reports to support both operational and performance requirements.
• Promote the profitable sale of goods across the product range, ensuring customers receive value‑adding solutions.
• Maintain accurate filing, documentation retrieval, and general administration.

Finance Responsibilities (Secondary)

• Process invoices, credits, and financial queries accurately and within required timeframes.
• Liaise with customers and internal teams to resolve invoice discrepancies and support timely payment.
• Assist in maintaining financial records, including general ledger updates and account reconciliations for key customers.
• Support finance cycles, including weekly, monthly, quarterly, and annual reporting tasks.
• Prepare financial summaries, supporting documentation, and assist in data integrity maintenance.
• Provide administrative and coordination support to the finance and rail teams as needed.

What we're looking for in our Customer Service & Finance Coordinator:

• Previous experience within a finance, accounts, or transactional processing environment is advantageous.
• Excellent communication skills with the ability to negotiate, actively listen, and empathise.
• Strong organisational and time‑management skills; able to prioritise and meet deadlines.
• High level of accuracy, meticulous attention to detail, and quality of work.
• Confident problem-solver with a continuous improvement mindset and strong critical thinking abilities.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Collaborative team player with a self‑motivated and dynamic approach.
• Customer‑focused with a commitment to delivering consistently high service standards.
• Competent in Microsoft Office applications, particularly Excel.

What you’ll get in return:

• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• Training provided through our own Hayley Academy.
• Company pension
• Life Assurance cover (x2 salary).
• Invitation to healthcare schemes.
• Wellness programmes.
• Uniform and PPE provided. 
• Excellent opportunities and career prospects available.

The recruitment process:

Adverts will close on Sunday 5th July, however we may close the advert early depending on the level of applications we receive.

Shortlisted applicants with have an initial screening call with our Talent Acquisition Advisor.

Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates.

Finally...

We know sometimes you might feel that you don't meet the criteria or have a burning question - we're here to help so please ask us! You can contact us here careers@hayley-group.co.uk.

We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions.

Please inform our careers team if you require any adjustments throughout the recruitment process.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Customer Service & Finance Coordinator - we'd like to hear from you!