Apprentice Service Desk Analyst

Hayley Dexis has an exciting opportunity available for a dynamic and motivated IT Service Desk Analyst Apprentice

to join our well-established and experienced IT Team based at our HQ in Halesowen. You will join us on a full time, permanent basis and in return, you will receive an Apprentice level starting salary of £16,000.

Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK.  With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems.  We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the Service Desk Analyst Apprentice

Do you have an interest in IT and are eager to learn?

Ever wanted to learn how to provide technical support to others? Well, you are in the right place!

We’re looking for our next IT Service Desk Analyst Apprentice.

You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service.

This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.

You’ll grow in confidence and customer service skills and learn how to prioritise your workload.

We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.

Ready to start your journey in IT? We can’t wait to hear from you!

Working Hours & Arrangements:

This is an office-based position working onsite

Apprenticeship will be onsite 4 days per week and attend college 1 day per week.

Hours are 40 hours per week Monday to Friday typically working 8:30am – 5:30pm

Candidates will need to be able to get to work for 8:30am and live within a reasonable commuting distance.

Key responsibilities

• Provide IT support via phone, face-to-face, and electronic communications
• Investigate and log incoming issues with accurate detail
• Escalate unresolved incidents to appropriate support teams
• Assist with software and hardware troubleshooting
• Maintain records through our service desk system

What we're looking for.

• A keen interest in IT and technology.
• GCSEs (or equivalent) in English and Maths
• No prior experience required—just enthusiasm and a willingness to learn
• Willingness to learn and adapt to new challenges.
• Basic computer skills, including Microsoft Office. 
• Excellent verbal and written communication skills.
• Logical thinking skills and keen attention to detail.
• Well presented and enthusiastic about building a career in IT

What you’ll get in return

• A starting salary of £16,000
• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• Training provided through our own Hayley Academy.
• Company pension
• Life Assurance cover (x2 salary).
• Invitation to healthcare schemes.
• Wellness programmes.
• Uniform and PPE provided. 
• Excellent opportunities and career prospects available.

The recruitment process.

Adverts will close on Sunday 12th October – although we may close early depending on the number of applications.

Process;

• Initial Screening – Ongoing throughout advertising window.
• Online Testing - - Invite by 9th October – Completed by 12th
• Teams / Video Interview with our Talent Acquisition Partner – 15th Oct
• Face to face final stage interview – 23rd October

Interviews will be held at our Halesowen offices.

Candidates selected for final stage interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There will also be an in-tray exercise.

Finally...

We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; careers@hayley-group.co.uk

We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions.

Please inform our careers team if you require any adjustments throughout the recruitment process.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our IT Service Desk Analyst Apprentice. We'd love to hear from you!